Shipping policy
Layomi Hair Shipping Policy
Welcome to Layomi Hair! We are committed to ensuring that your shopping experience with us is seamless and that your favorite hair extensions reach you safely and on time. Below are the details of our shipping policy:
Processing Time
Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after purchase confirmation.
Shipping Rates & Delivery Times
We offer the following shipping options:
Domestic Shipping (Canada)
- Standard Shipping: Estimated delivery time is 7-10 business days after processing.
- Shipping rates are calculated at checkout based on your location and the weight of your order.
International Shipping
- Standard International Shipping: Estimated delivery time is 7-14 business days after processing.
- Please note that international shipping rates vary by region and will be displayed at checkout.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with your tracking number.
- You can track your order status on our website or through the carrier's website using the provided tracking information.
Customs, Duties, and Taxes
- International orders may be subject to customs fees, duties, or taxes upon delivery, which are determined by your local customs authority. Layomi Hair is not responsible for these additional charges.
- Please check with your local customs office for more information on potential fees before placing your order.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Certain regions may have limited delivery options; we will notify you during checkout if this applies.
Lost or Delayed Shipments
- If your order is delayed or appears lost in transit, please contact us at layomihair@gmail.com with your order number. We will work with the carrier to resolve the issue promptly.
- Layomi Hair is not responsible for delays caused by carriers or customs clearance processes.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect order, please contact us within 48 hours of delivery at layomihair@gmail.com. Include your order number, photos of the issue, and a brief description so we can assist you efficiently.
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Contact Us
For any questions or concerns about shipping, please feel free to reach out to us at layomihair@gmail.com or through our contact form. We’re here to help!
We value your trust and look forward to delivering the Layomi experience to your doorstep!